Refund policy

Return & Refund Policy

Last updated: August 2026

At Shyni, we take pride in delivering premium 925 Sterling Silver jewellery crafted with care. If you are not completely satisfied with your purchase, we are here to help.

Eligibility for Returns

We accept returns within 7–10 days of delivery, provided the following conditions are met:

  • The item is unused, unworn and in its original condition
  • The item is returned in its original packaging with all tags intact
  • Proof of purchase (order confirmation or invoice) is included
  • The item is not from our Personalized / Custom-made jewellery category (these are non-returnable unless defective)

Non-Returnable Items

The following items are not eligible for return or refund:

  • Personalized or engraved jewellery
  • Items purchased during sale or clearance
  • Gift cards
  • Items showing signs of wear, damage or alteration

How to Initiate a Return

  • Email us at support@shyni.co within 7–10 days of receiving your order
  • Mention your Order ID and reason for return
  • Our team will respond promptly — we offer 24/7 customer support
  • Pack the item securely and ship it to our address
  • Once received and inspected, we will process your refund or exchange

Refunds

  • Approved refunds will be processed within 5–7 business days after we receive the returned item
  • Refunds will be credited to your original payment method
  • Shipping charges are non-refundable
  • If the return is due to a defective or incorrect item, we will bear the return shipping cost

Exchanges

  • We offer free exchanges for size issues or defective products
  • Exchange requests must be raised within 7–10 days of delivery
  • Subject to stock availability

Damaged or Defective Items

If you receive a damaged, defective or incorrect item, please contact us within 48 hours of delivery with:

  • Your Order ID
  • Clear photographs of the item and packaging

We will arrange a replacement or full refund at no additional cost to you.

Contact Us

We are available 24 hours a day, 7 days a week to assist you:

  • Email: theshyni.co@gmail.com
  • Website: shyni.co
  • Support: Available 24/7

Shyni reserves the right to update this policy at any time. Please review this page periodically for changes.