Shipping policy
Shipping Policy
Last updated: August 2026
At Shyni, we ensure that your 925 Sterling Silver jewellery reaches you safely, securely and on time. Please read our shipping policy carefully.
1. Shipping Locations
- We currently ship across India only
- International shipping is not available at this time — stay tuned for updates!
2. Shipping Charges
| Order Value | Shipping Charge |
|---|---|
| Below ₹999 | As applicable at checkout |
| ₹999 and above | FREE Shipping |
3. Processing Time
- Orders are processed within 1–2 business days after payment confirmation
- Personalized / custom-made jewellery may take 3–5 additional business days for production before dispatch
- Orders placed on Sundays or public holidays will be processed the next business day
4. Estimated Delivery Time
| Location | Estimated Delivery |
|---|---|
| Metro Cities | 3–5 business days |
| Tier 2 / Tier 3 Cities | 5–7 business days |
| Remote Areas | 7–10 business days |
Delivery timelines are estimates and may vary due to courier delays, weather conditions or other unforeseen circumstances.
5. Order Tracking
- Once your order is dispatched, you will receive a tracking number via email or SMS
- You can track your order directly on the courier partner's website
- For tracking assistance, contact us at support@shyni.co — we are available 24/7
6. Packaging
- All Shyni jewellery is packed in premium jewellery packaging to ensure safe delivery
- We use secure, tamper-proof packaging to protect your order during transit
7. Failed Delivery / Returned Shipments
- If delivery fails due to an incorrect address or unavailability of the recipient, the package may be returned to us
- In such cases, re-shipping charges will apply
- Please ensure your delivery address and contact number are correct at the time of placing the order
8. Damaged in Transit
- If your order arrives damaged, please contact us within 48 hours of delivery
- Share your Order ID and clear photographs of the damaged item and packaging
- We will arrange a replacement or refund at no additional cost
9. Contact Us
For any shipping related queries:
- Email: support@shyni.co
- Website: shyni.co
- Support: Available 24/7
Shyni reserves the right to update this Shipping Policy at any time.